Facebook Lets Small Businesses Quickly Contact Its Customer Support Via Chat To Cut Call Center Costs

Understanding Facebook marketing and ads can be tough for small businesses. To address this issue, Facebook's customer-service department has been quietly testing a Salesforce-powered system that lets businesses contact it over Facebook Chat rather than with a phone call. This gives merchants a quick and convenient way to get answers while they run their businesses, and it keeps call-center costs down for Facebook.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/PIUhx7kH58Q/

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